by Ioana Justus I had a very insightful meeting with my CIO last week about quality. One of the questions I asked him is his advice on how to prioritize among many possible tasks when they are all of similar difficulty and impact. This is the challenge we’ve been facing with improving quality – there are many things that could/should be done, but each one has fairly localized impact, and none of them solve the bigger problem. His response was that that’s what happens when you take a bottom-